Technical Support Agents
£23,400 to £26,000
Join our excellent support team, supporting over 35,000 customers!
Current vacancies
- View & apply
Don’t see your role listed above?
If you think you’re a good fit for our team, but we’re not currently advertising for the role that best fits you, please send us your details - we’d love to hear from you.
Apply todayWhat makes Krystal different?
We put our people and our planet first.
When it comes to finding the right team members, we feel that values and cultural fit are just as important as skills or qualifications. We know you’re great at what you do, and we’ll trust you to do what’s needed. Apply your talents to our team, and you’ll be rewarded with a fulfilling career filled with exciting development opportunities, training, and plenty of perks.
We’re a unique company to work for, full of passionate and friendly people who are doing what we love while also working towards something truly worthwhile. We respect and nurture our team members and celebrate the value each individual brings.
“Krystal genuinely go above and beyond for their staff.”
Krystal values
We are honest, reliable, and personal. We don’t believe in corporate speak or meaningless tick-box values.
Making a positive difference
Our planet needs help
We’re a Climate Positive Workforce, so we’ll offset your carbon footprint (home, travel, holidays, food, hobbies, and more) just for being a member of our team. And not from when you start - for your entire life.
Working with like-minded people
Friendly, techie, and fun
We’re passionate about technology and web hosting, and encourage you to be your best, because we take pride in what we do. Working with like-minded individuals makes each day at Krystal fun.
Celebrating diversity
Dedicated to inclusivity
We are committed to maintaining a diverse workforce and inclusive work environment. We have a strong respect for each individual in the team, and we value diversity of opinions and backgrounds. Applications from diverse candidates are definitely welcomed and encouraged.
Working in a casual environment
Fully remote working
We trust you to do what’s needed and grant you real autonomy to get things done. We’re also human beings with families, and understand that unexpected things happen. We keep in touch with each other through a wide range of technology, and base our relationships around kindness and respect.
Regularly getting together
Special events for staff
We regularly get the whole team together for special events, including the annual Krystmas party. We pay for travel and accommodation for our staff around the UK, ensuring that everyone has the opportunity to join in on the fun, and we try to offer a diverse range of events to make certain there’s always something for everyone on the team.
Innovating creatively
Learn, adapt, and grow
We love independent thinking and open discussion. Our flat organisational structure ensures any ideas are heard. We encourage you to learn and grow with our full support, and you’ll see your own ideas implemented and your work directly contribute to the company’s ongoing success.
Living Wage Employer
We value our people and feel that a hard day’s work deserves fair pay. We’ve signed up to the Living Wage Foundation and have been officially accredited as a Living Wage employer.
Through this foundation, we’ve joined thousands of progressive organisations, businesses, and people campaigning for a real Living Wage, independently calculated and based on the actual cost of living, not just the government minimum.
Disability Confident
We’re challenging attitudes about disability to ensure our current and future employees can fulfil their potential by committing to the Disability Confident employer scheme. This government-backed campaign helps employers recruit great people from the widest pool of talent and increases understanding of disability, not just in the recruitment process but in the wider workplace too.
Through this scheme, we ensure our communications and recruitment processes are as inclusive and accessible as possible, and we make reasonable adjustments wherever we can. We also support our existing team members, making certain they have what they need to succeed.
Krystal perks
It’s the small details that can make a good career great. We’ve packed in plenty of benefits and rewards to show our people how much we value them.
- Working with passionate colleagues
- Room for learning and self development
- Training courses through Udemy and other providers
- Exciting career opportunities
- Responsibility - we trust our staff
- Regular company events
- Generous company pension scheme
- One bonus holiday on your birthday
- Extra holiday days at 1, 3, 5, 7 & 10 yrs
- Holiday buy-back scheme
- Employee Assistance Programme
- Private medical insurance for staff once they pass probation
- Salary sacrifice electric vehicle lease scheme for staff once they pass probation
- Your entire lifetime carbon offset - not just from when you started!
- Free Krystal services!
What do our staff think?
Our staff make us what we are today, and their opinions matter to us. Here are just some of the things our staff have said.
“The company is always evaluating how to improve its environmental and ethical impact. The team is friendly, supportive and knowledgeable working remotely. You are provided plenty of space to concentrate and work independently, while people are always available to support or talk when needed.”
“Being a part of Krystal means joining a team that thrives on expertise and is dedicated to environmental values. Every action we take in web hosting aligns with the company’s mission to positively impact the planet. Working here means joining a knowledgeable team with an inspiring atmosphere while contributing to a cause greater than ourselves.”
“I can honestly say that Krystal is the first company I have worked for that is truly customer and employee focused, employees are challenged to take charge of personal development so you can expect to learn new skills quickly and be persistently rewarded for doing so. Our team is like a family and we regularly have meets where employees can meet up, relax, and have a great time.”
“Rarely do you find a company who communicates their values and ethos to their customers but actually abides by them behind the scenes too. Krystal are refreshingly different, who do good by the planet as well as their people. The team are supportive, friendly and always on hand when you need it. They support you both at work and outside of it, and have gone above and beyond for my adoptive family.”
“Working for Krystal has been a refreshing change and the breath of fresh air I never knew I needed! They really are both customer and employee centric whilst also deeply caring about the planet. Many companies claim to have this ethos but rarely follow it through. I feel supported, challenged and valued all at the same time and they actively promote new learning and training!”
“I started working with Krystal in 2015. Our company is very flexible and employee oriented. They always support and understand us. My favorite thing is my work after my church and family. I'm glad to be a part of the team.”
A real community culture
You’ll be joining a diverse, inclusive and supportive community, where you’ll be encouraged to be yourself and share the things you love. Whether that’s gaming, gardening, pets, food, parenting, or magic tricks! Bring your whole self to work.
