We are looking for 2 full-time Technical Support Agents to join our friendly team of highly skilled staff. These roles will involve answering support tickets, live chats and support phone calls as part of the main tasks throughout the day. You must be organised, efficient and customer-focused.
You would join a team of 60+ like-minded individuals. We use Slack and TeamSpeak to keep in touch with each other throughout the day and support is handled through tickets, phone calls and live chat.
Our fleet runs cPanel and a LAMP stack, so familiarity with these technologies is highly preferable. We will, of course, provide on-the-job training and there’s scope for additional training via courses to develop your career. Once up to speed, we expect our support staff to be able to handle 90%+ incoming requests without needing to escalate.
We have 2 shift patterns available, upon application, please confirm which shift patterns would suit you. You can select more than one.
📆 Monday to Friday (12:00 - 20:00) 📆 Monday to Friday (09:00 - 17:00)
We want you to do your best work and we value diversity of opinion and background.
Essential requirements
- "Autonomously Excellent" - you possess the skill set required to self-solve a wide range of problems, and when you don’t know how immediately, you figure a solution out
- Experienced with cPanel & WHM
- Polite, industrious and professional at all times
- Security conscious
- A native-level English speaker
- Living in the UK (and have the right to work here)
Highly desirable experience
- WHMCS
- General experience with virtualisation platforms, LAMP, SSH
- Knowledge of end-user applications such as WordPress, Joomla, Magento etc
- Understanding of mod_security and security best practices
- Flexible with your working hours