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We strive to ensure that all the experiences our customers have with us are outstanding, but we also understand that, at times, we may fall short. If you want to raise a complaint, here is the process.

The Complaints Process


Email Us

Write down the details of your complaint and send to This email address goes directly to the management team, who take all complaints and feedback seriously.


We acknowledge the complaint

We will acknowledge receipt of your complaint within 1 working day, letting you know that we've received your message.


We investigate your complaint

A senior manager will start an investigation to understand your complaint and we'll aim to get back to you with our findings within 3 working days.