The Complaints Process
Write down the details of your complaint and send to firstname.lastname@example.org. This email address goes directly to the management team, who take all complaints and feedback seriously.
We acknowledge the complaint
We will acknowledge receipt of your complaint within 1 working day, letting you know that we've received your message.
We investigate your complaint
A senior manager will start an investigation to understand your complaint and we'll aim to get back to you with our findings within 3 working days.