Product Manager (Fully Managed Solutions & Cloud)

We’re looking for a Senior Product Manager to own what we deliver to customers across two areas: Fully Managed Solutions, our high-touch managed service, and Cloud, our established self-service platform. You’ll be accountable for how well both serve customers and how well they perform commercially.

 Fully Managed Solutions is where most of your time will go:

• Spend time with customers and with the sales, solutions and support teams who serve them, to understand what customers need now and what they’ll need next
• Shape our offering, turning what customers ask for into solutions we can deliver consistently and well
• Champion quality, using customer feedback and delivery data to keep raising the bar
• Keep an eye on where managed hosting is heading, and test new ideas against real customer need

Cloud is a well-established platform with plenty of room to grow:

• Dig into how customers use the platform: what they rely on most, and where usage is growing
• Turn those insights into clear, well-argued recommendations
• Work with engineering to shape and prioritise the roadmap

Across both:

• Know the numbers behind everything: growth, retention, acquisition costs (with marketing) and the cost of delivering each product
• Own revenue and margin targets, and give input on pricing
• Make clear, well-reasoned product decisions, with roadmaps that teams can see and contribute to
• Lead through influence. You won’t have direct reports, so your impact comes from the trust you build across the business

As both areas grow, we expect them to become two separate product roles, and you’ll have a big hand in shaping how that happens.