CaliPro Software

The client and the challenge

From high-precision laboratory balances to vehicle weigh bridges, CaliPro’s modular software solution increases productivity, improves accuracy and significantly reduces admin time for its customers.

“We operate in an environment where technology and infrastructure take centre stage,” says Steve Manning, Technical Director, CaliPro Software. "Our modular software solution is what connects our customers to their customers, allowing them to distribute calibration certificates at speed and without fuss. They also use it to improve their quality of customer service, streamline business processes, and inform their strategic decision-making."

“With all this responsibility, we cannot afford to drop the ball, not even once. That’s why we’ve been using Krystal for nearly ten years. They are a safe pair of hands.”

World-class, planet-first solutions

At the heart of Krystal’s offering is Katapult, a high-performance, highly redundant premium cloud platform, designed and built from scratch in house using only best-in-class hardware. Katapult is developed and run by Krystal’s crack team of experts to be not only powerful and frustration-free, but also highly efficient, which minimises its environmental impact.

“For us, it’s all about finding that sweet spot that combines outstanding performance with low power consumption,” says David Kimberley, COO at Krystal, “and it’s a journey we’ve been travelling on for some time."

What’s more, Krystal is the world’s first web host and public cloud provider to achieve certified B Corp status, attained in early 2023. B Corps are companies verified as meeting the highest standards of social and environmental performance, transparency and accountability. There are currently fewer than 9,000 B Corps across the planet.

Exceptional support, reliability and value

Yet high-performance cloud hosting with low environmental impact is by no means the end of the story for CaliPro.

“We've more than doubled our customer base in the last few years,” says Steve, “and that’s partly due to Krystal, their support and infrastructure, and the services that they provide."

“There’s no doubt that Krystal’s B Corp status has helped us to convert new business. It adds that extra little bit of weight to our offering, tipping the scales more significantly in our favour. But B Corp came into being a long time after we’d started using Krystal."

“For us, it has mainly been about support, reliability and cost. One of the big things Krystal does is allow us to onboard new customers without having to worry about the infrastructure. That’s all just taken care of in the background. Which means we can bring a new customer online, almost at the flick of a switch, and we know Krystal will provide that underlying structure for us.”

A partnership built on trust

Krystal also provides technical guidance to CaliPro, and acts as a trusted advisor for all things cloud. This allows CaliPro to focus on growing the business without having to worry about the intricacies of the hosting.

“We love devising new ways to improve our offering,” says David. “It’s hardwired into the Krystal company DNA. And we’ve been doing it for more than two decades, while delivering an honest, reliable and personal alternative to other hosting providers. We’ve accrued a huge amount of technical expertise in that time, building a world-class, customer-focused, award-winning support team here in the UK."

“All this, and more, is what makes us different. And it’s what makes it such a pleasure to work with companies like CaliPro.”