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Hosting Acceptable Use Policy

Last updated

29 May 2024

This acceptable use policy sets out the terms between you and us under which you may use your hosting services. This acceptable use policy applies to shared, reseller, VPS, and dedicated server hosting.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Website Terms of Use. is a website operated by Krystal Hosting Limited ("we", "us" or "our").

  1. Prohibited Uses
    1. You may use your hosting services only for lawful purposes. You and each authorised user may not use your services:
      1. In any way that breaches any applicable local, national or international law or regulation, including copyright or other intellectual property law.
      2. In any way that is unlawful, fraudulent or otherwise dishonest, or has any unlawful or fraudulent purpose or effect.
      3. To promote any unlawful activity.
      4. For the purpose of harming or attempting to harm minors or any other person in any way.
      5. For using your services in a way intended to harm our network, operations, business, equipment, websites or systems, or the reputation of our company or any other person or entity (including any denial of service and similar attacks).
      6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). Maintaining an open SMTP (Simple Mail Transfer Protocol) relay is also prohibited.
      7. to allow the use of our platform to provide free hosting to your customers because this encourages spamming and other abuses of the platform.
      8. To simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (phishing).
      9. To transmit knowingly any data, send or upload any material that contains viruses or disabling code including trojan horses, worms, time-bombs, ransomware, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
      10. To represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing.
      11. To gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person.
      12. In any manner which may impair any other person's use of the Services or use of any other services provided by us to any other person.
      13. To attempt to circumvent any password or user authentication methods of any person.
      14. In any manner inconsistent with our agreement or inconsistent with any instructions provided by us from time to time.
    2. Our shared hosting services are intended to be used to host websites. We reserve the right to withdraw support or suspend the service where such plans are:
      1. Used to resell hosting services to third parties (whether you charge them or not), unless you are using a Unity, Trinity or Infinity reseller plan.
      2. Used as bulk file/media sharing/streaming services. An example of this would be a collection of bulk files/media being made available to multiple visitors freely or through paid subscription. However, it is permitted to use our hosting service where each collection of data is made available to separate customers; for example a wedding photographer making particular sets of images available to their customers.
      3. Used as storage of bulk files/mail/media for backup or archival reasons.
      4. Used to host personal cloud hosting and office applications such as OwnCloud, NextCloud or similar.
    3. We reserve the right to remove backup/archive files over 1GB in size that are older than 7 days.
  2. Communication Standards
    1. Any data, information or communication made on or using the Services by any person must conform to appropriate and lawful standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant and undertake that any data and each such communication shall at all times be:
      1. Submitted lawfully and without infringement of any Intellectual Property Rights of any person;
      2. Free of any virus (at the point of entering our systems);
      3. factually accurate;
      4. provided with all necessary consents of all relevant third parties;
      5. not defamatory or likely to give rise to an allegation of defamation;
      6. not obscene, seditious, vulgar, pornographic, sexually explicit, discriminatory, or deceptive;
      7. not abusive, threatening, offensive, harassing or invasive of privacy;
      8. not racist, sexist of xenophobic;
      9. not liable to offend religious sentiments or deeply held beliefs; and
      10. unlikely to cause offence, embarrassment or annoyance to any person.
  3. Restrictions, Suspension & Termination
    1. Restrictions to your service will occur automatically if your unlimited hosting service disk usage grows abnormally quickly. If this happens we will apply a storage limit to protect the system from abuse. You will be notified by email, as will our support team, and we will work with you to safely remove the limit.
    2. Suspension of your services will occur automatically in the following cases:
      1. Payment is overdue. We accept no liability should our inability to take a payment cause an account to become overdue. Please ensure you receive a payment confirmation on the expected date.
      2. Malware or other suspect content has been discovered in your hosting account.
      3. Spam or fraud/phishing email has been sent from your hosting services.
    3. Notwithstanding the above, failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our services, and may result in our taking all or any of the following actions:
      1. Issue of a warning to you.
      2. Issue of a request to remove email or other media from your account or to upgrade to a VPS solution if your shared hosting account is determined to be over appropriate usage limits.
      3. Immediate, temporary or permanent withdrawal of your right to use our services.
      4. Immediate, temporary or permanent removal of any material from our services.
      5. Legal proceedings against you which may include, but not be limited to, recovery of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
      6. Notification of law enforcement authorities where we feel this is absolutely necessary.
    4. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
  4. Changes to the acceptable use policy
    1. We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.