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Krystal

Krystal vs HostGator

One of the EIG/Newfold litter of 80+ brands. Puts “personality” - well, a mascot - before performance. See why more and more clients are picking Krystal over HostGator.

4.8 out of 5 based on 1,748 reviews

How do we stand up against HostGator?

Compare our main features at a glance

Krystal
HeadquartersLondon, UK
Infrastructure ProviderKatapult by Krystal
OwnershipFamily Owned
Number of hosting brands
  1. Krystal
  2. Katapult
Environmental Credentials
  1. 100% renewably powered
  2. B Corp Certified
  3. 1% for the Planet
Introductory Pricing StructureNo
Trustpilot Rating4.8

Switch to Krystal today without losing any of the money you've already paid HostGator

With our free Switch Credits, we will credit the remaining value of your existing plan and term, so you’re no longer locked in. Not with HostGator? Switch Credits are also available to clients of 35 other large hosting companies.

HostGator - a quick history

HostGator has been in the industry for a long time, being formed in similar circumstances to Krystal (created in 2002, by a student). However, its story has taken a very different trajectory.

In 2012, after ten years as an independent, HostGator was acquired by Endurance International Group (EIG) for $225m.

Since being acquired, HostGator has experienced issue after issue stemming from an apparent drop in standards, including: a pattern of complaints regarding billing, customer service and uptime issues, a false advertising lawsuit and an avoidable hack that exposed 5 million client passwords.

Why choose Krystal over HostGator?

Ethics

HostGator is another (see also: GoDaddy) large hosting company that uses what many might call underhand tactics, including “dark patterns” in their websites and apps designed to trick you into making purchasing decisions.

For example, HostGator partners with other EIG-owned firms such as SiteLock and sends sneaky sales emails designed to trick you into spending money on their services. Sitelock was owned by Unitedweb, which is owned by EIG, who also owns Bluehost, Web.com, Asmallorange and over 80 different brands. HostGator auto-ticks the ‘highly recommended’ SiteLock addon in the sign up process and labels its additional price as a ‘discount’ in your basket total. At the time of writing, HostGator is auto-ticking the ‘highly recommended’ SiteLock addon in the sign up process and labelling its additional price as a ‘discount’ in your basket total. It seems designed to force you to make a conscious decision NOT to pay for it when what its offering is included free of charge at Krystal.

We believe this kind of sneakiness isn’t fair or transparent and we’d like to see HostGator/EIG stop. Learn more about dark patterns and then check out HostGator’s site to see how many you can spot!

Renewal shock

Ever noticed those all-powerful asterisks next to HostGator prices?

That’s right, all prices on HostGator’s hosting pages use the old trick of ‘introductory offers’. Seemingly low prices coupled with inflated renewals and ‘optional extras’ to entice clients in and then squeeze them for more profit. You get drawn in by the advertised price, then pressured into buying additional features that we believe should come included. Once your contract comes to an end, you’re stung for a hugely inflated renewal. And guess what? Your renewal will be for the same term length again - but at the regular (expensive) rates. What seems like a reasonably priced 3-year contract could transform into a hefty financial burden that’s hard to shake off.

The advertised ‘low’ prices are usually for long-term contracts too. But what happens if you want to try out a business hosting plan for 6 months to see if it was right for you? The actual monthly price ends up over 400% higher than the original advertised plan price on the page. Ouch! At Krystal we start with monthly pricing and then discount it if you pick a 1 or 2 year term. And we don’t employ confusing introductory pricing so you know where you stand.

Transparency over trickery

We’ll never use low introductory pricing that might go up as much as 256% on renewal (here’s looking at you GoDaddy). Avoid a painful renewal with our Switch Credits initiative.

Features

HostGator charges for a number of ‘extras’ that Krystal includes for free. For example, Krystal offers free website migrations for all plans. HostGator offers free content migrations within 30 days and after that for a fee. The number of sites you can migrate for free with HostGator also varies depending on which plan you’re paying for.

SSH access is only available to HostGator users on shared and dedicated plans. In contrast, all Krystal plans come with a free staging environment and SSH access.

HostGator doesn’t guarantee PCI compliance either, placing responsibility for it firmly in the hands of its clients. Krystal’s Business Hosting is guaranteed 100% PCI-DSS compliant, making it the smart choice for e-commerce businesses.

Security

The security included with HostGator plans is considered relatively weak, wth advanced security features only included on high-performance plans. It includes free SSL certificates and a server-level firewall but other tools are paid-for addons. This has the potential to lead to multiple security vulnerabilities. At Krystal we spare no expense when it comes to security and offer the latest and greatest security technology as standard. We also offer domain privacy for free - something other hosts charge for.

Most plans only include weekly backups. If you want daily backups, you’ll need to handle them yourself.

Brands

Despite being a well-known brand, HostGator is just another cog in the enormous and many-faced corporate machine that is EIG/Newfold. HostGator was acquired by EIG in 2012. Conveniently, after 11 years, there’s still no mention of it on HostGator’s About Us page!

This is a manoeuvre EIG pulled many, many times building up a catalogue of over 80 different hosting brands! They buy a company but keep it trading under the same name and legal entity so clients don’t know where their money is going (clue: it’s going into EIG/Newfold investors’ pockets). It’s also a great way to have clients ostensibly buy ‘highly recommended’ 3rd-party services and products that are actually owned by the same umbrella company, putting even more money into those ‘investors’ pockets.

EIG itself ended up merging with Web.com and morphing into a new brand identity; Newfold. Same approach to treating clients, same back catalogue of brands, different name.

Krystal has no investors, is family run and has never paid a dividend, so we can reinvest profits into the service.

Krystal Brands

Newfold Digital Group

+ more than 70 others

Taken from the Newfold Digital Group

Information correct as of

02 Oct 2023

Looking for more reasons to pick Krystal?

Check out 3 Good Reasons or our Reviews page, and if you're currently with HostGator and would like to leave our Switch Credits will compensate you for any unused time so you're not out of pocket. We'll even help you move over.

Choose the right plan for you

They all include award-winning UK support, flexibility to upgrade or downgrade, and our 60-day, no-quibble money-back guarantee.

  • Amethyst

    £7 /month

    Perfect for personal and hobby sites without breaking the bank.

    Buy Amethyst

    Standard performance

    • 1 site hosted

    • 10GB NVMe storage

    • Unlimited mailboxes

    • Unlimited bandwidth

    • Daily backups

    • Free SSL certificates

    • Standard phone support

  • Ruby

    £11 /month

    Suitable for freelancers and professionals with larger resources.

    Buy Ruby

    Enhanced performance

    • 5 sites hosted

    • 25GB NVMe storage

    • Unlimited mailboxes

    • Unlimited bandwidth

    • Daily backups

    • Free SSL certificates

    • Free domain

    • Standard phone support

  • Emerald

    £19 /month

    The perfect starting point for small businesses and startups.

    Buy Emerald

    High performance

    • Unlimited sites hosted

    • Unlimited NVMe storage

    • Unlimited mailboxes

    • Unlimited bandwidth

    • Free SSL certificates

    • Free domain

    • Standard phone support

    Premium features

    • 4-hourly backups

    • PCI DSS scan compliant

    • Super low contention

    • Resource boost

  • Sapphire

    £37 /month

    Ideal for more complex websites with higher resource needs.

    Buy Sapphire

    Very High performance

    • Unlimited sites hosted

    • Unlimited NVMe storage

    • Unlimited mailboxes

    • Unlimited bandwidth

    • Free SSL certificates

    • Free domain

    Premium features

    • Emergency phone support

    • 4-hourly backups

    • PCI DSS scan compliant

    • Super low contention

    • Resource boost

  • Diamond

    £67 /month

    Excellent for demanding and popular websites that have a lot traffic.

    Buy Diamond

    Ultra performance

    • Unlimited sites hosted

    • Unlimited NVMe storage

    • Unlimited mailboxes

    • Unlimited bandwidth

    • Free SSL certificates

    • Free domain

    Premium features

    • Emergency phone support

    • 4-hourly backups

    • PCI DSS scan compliant

    • Super low contention

    • Resource boost

  • Tanzanite

    £97 /month

    The best choice for mission-critical websites with ultra-high traffic.

    Buy Tanzanite

    Extreme performance

    • Unlimited sites hosted

    • Unlimited NVMe storage

    • Unlimited mailboxes

    • Unlimited bandwidth

    • Free SSL certificates

    • Free domain

    Premium features

    • Emergency phone support

    • 4-hourly backups

    • PCI-DSS scan compliant

    • Super low contention

    • Resource boost

Not sure which plan is right for you?

We’re happy to help you find the perfect hosting plan. Compare our plans or get in touch for honest advice without sales tactics or upsells.

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100% green web hosting

Yes, we obsess over our tech. But we also protect our planet.

Green energy

We use Ecotricity for our power, the first company in the UK to offer true 100% renewable energy.

Green data centres

All power consumed at our data centres comes from 100% renewable sources. All centres have achieved a PUE (Power Usage Effectiveness) rating of at least 1.2.

Green purpose

We work with key partners including Ecologi, veritree and 1t.org to create a path to a cleaner future. We balance profit with purpose and are a Certified B Corp.

Green leadership

We work as a beacon for positive change, so we help our staff go green by offsetting their lifetime carbon footprint, and encourage our industry to adopt a planet-first approach.

Join 35,867 happy clients running on our premium, planet-first B Corp web hosting

  • Nike
  • NHS
  • Cadbury
  • Financial Times
  • Cath Kidston
  • Iceland
  • Independent
  • Daikin

Our clients say we're Excellent

4.8 out of 5 based on 1,748 reviews

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  • By far the best hosting service provider

    Krystal is the best hosting service provider I have come across. My website is always up and running smoothly, and I have received nothing but positive feedback about the speed and performance of my website, which I attribute to Krystal’s top-of-the-line hosting services.

    Patrick O’Neill

    2023-06-09

    Read review
  • Krystal just do everything well

    Very well. Outstandingly well. Whether it be hosting, tech support, or domain-related, they are responsive and extremely competent. I have no intention of moving any of my domains or sites anywhere else.

    Allister Duncan

    2023-04-27

    Read review
  • Best hosting company out there

    A massive support network and outstanding service. Anyone who is complaining about Krystal has never used any of the other ‘giants’. Second to none - will be here for the long run

    Dan Burgess

    2023-07-20

    Read review
  • Nothing but excellent service

    I have used previous web hosts and Krystal has been the best. Easy to deal with and queries dealt with fast.

    Andrew Flash

    2023-08-19

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  • The best UK shared hosting provider

    I’ve tried a number of different hosting companies over the years, and Krystal are by far the best UK shared hosting provider I’ve found.

    Dean Perry

    2023-06-03

    Read review

Exceptional support

Our award-winning support team are gifted problem solvers. Get in touch for fast, effective and honest responses that genuinely help.

1,367

Tickets

(last 7 days)

  • 7 hours average resolution time
  • 63% solved in first response

171

Calls

(last 7 days)

  • 5 minutes average call duration time
  • < 30 seconds hold time target

890

Live Chats

(last 7 days)

  • 6 minutes average wait time
  • 39 minutes average resolution time

Last updated: Today at 08:07

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