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Cookie Policy

Last updated

16 Aug 2023

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint. This cookie policy relates to your use of our website, and where applicable your use of our services via the Client Area and/or Onyx Portal. For the avoidance of doubt all shall be herein referred to as “website”.

Who are we?

This website is operated by Krystal Hosting Ltd (trading as Krystal). We are an internet services organisation and for more information see

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit it. A cookie typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. timezone, notification preferences), and to personalise your content (e.g. advertising, language).

If you require guidance about cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or

Do we use cookies?

We do. We use cookies for several purposes for reasons such as:

  • Remembering you are signed into your account
  • Identifying web browsers associated with your current user session
  • Processing payments with our payment provider
  • Accurate and kept up to date.
  • Better understanding how our website is used by visitors.
Who sets cookies when I use Krystal?

Cookies can be broken down into two categories:


These are cookies set by us. They exist to ensure key functionality works. This type of cookie is considered strictly necessary for the correct use of our website and/or services and we do not provide our own opt-out mechanism as a result.


These cookies are set by our entrusted third party partners. They’re either required to help us improve our service or in-part assist in us delivering the service you’d expect (in the case of payment processing) or are associate your session with one of our analytics partners which in turn helps us understand how you use our services. An example is Google Analytics, who track your use of our website in order to provide us with analysis reports etc; which in turn help us improve our website. Cookies set by other sites and companies (ie. third parties) can be used to track you on other websites that use the same third-party service.

How does Krystal use cookies?

We only really use cookies where we feel it has a positive impact on the overall experience of our users. You reserve the right to opt out of any non-essential cookie use which is covered further down this policy. Please note that third-parties may change the name of cookies they use or indeed add or remove cookies from use. While we shall review the lists here from time to time, the most accurate and up to date third-party cookie information can always be found on each third-party’s respective cookie policy.

How to contact us

If you have any questions about this cookie policy or the information we hold about you please contact our Data Protection Officer available via email to or by phone by calling 020 8050 1337.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

Changes to this policy

Our website is scanned by our cookie compliance provider at least once per month. Any changes to cookies detected will be added to this page.