Future Faced

The client and the challenge

Future Faced started out as a company that designed WordPress websites. As it grew, its service quickly evolved into building full customer funnels to attract, inform and nurture leads. A key challenge faced by the company was the fact its client websites were hosted across multiple web hosting platforms, meaning it had to deal with multiple support teams across various businesses.

Unorganised billing and numerous logins were making client accounts difficult and expensive to maintain. It took too much time to monitor and maintain the multitude of separate hosting providers. Dealing with different customer support staff across different providers (often with varying degrees of helpfulness) also meant it often took hours to get an answer to a simple issue. This ended up costing Future Faced more in time than clients were paying for its service. This was clearly an unsustainable situation.

Driving efficiency through quality

Future Faced needed to reduce the administrative load caused by interacting with numerous hosting providers. Its goal was to bring all its client websites together under one reliable, high-performance and trustworthy host that allowed it to save time and money, scale its website management service and grow.

This meant finding a reliable, high-performance reseller hosting platform to host all client websites in one easy-to-manage hosting environment. Future Faced had already experienced frustration due to the poor support of global hosting providers, so it was crucial that any potential provider could deliver not only high-performance, great value hosting, but also exceptional quality, easy-to-access support.

Supporting sustainable success

Future Faced Director Daniel Lyle had already paid for GoDaddy reseller hosting but found the support incredibly frustrating. Then a friend recommended Krystal. Daniel looked us up on Google and explored our services and support. A quick exploration of our 1,700+ 5-star reviews and multiple ‘Best Hosted Service’ awards showed Daniel that we had a well-earned reputation for superb customer service and high-performance hosting. Switching over its client websites was simple and stress free too - thanks to our award-winning support team.

“Every challenge I faced was quickly solved by customer support, that’s one of the reasons I love the brand. Every interaction with Krystal has been extremely positive, from technical support to sales and upgrades. The people at Krystal have been phenomenal, which is one of the reasons I wanted to write this case study!” - Daniel Lyle, Director, Future Faced.

Happy clients, healthier planet, better business

Future Faced client sites are now safely hosted on Krystal’s award-winning, cloud-based hosting. Daniel’s team now uses the time it had previously lost on unnecessary administration and management to focus more on business growth, scaling other parts of the business more effectively and efficiently. Furthermore, explains Daniel, knowing that Krystal is taking good care of his websites has enabled him to give something back - if he comes across a creator he considers particularly promising, he hosts their website free of charge!

Future Faced’s goal is to continue scaling and building more websites for businesses across the UK, eventually upgrading its Krystal Reseller plan once the current capacity is filled. The flexibility and scalability we offer on all our plans makes this easy. Daniel also loves the fact we run on 100% renewable energy and plant trees for every client. It means he feels like he’s doing the right thing for the planet as well as his business and clients, simply by choosing Krystal hosting!

“I chose Krystal mainly because of the excellent customer support I received. They made it an easy decision for me, as they were extremely helpful. It felt like I could go to them with any question, no matter how trivial, and they would not only fix the problem but also teach me how they did it.” - Daniel Lyle